NOTE: For lower end printers, which do not have LCD control panels, light codes are used to describe printer errors. Often, in these cases, a technician is needed to perform a secondary light code analysis to determine the error.

Error 13 Paper Jam. This code describes where in the printer the paper is jamming. The locations are designated 13.1 through 13.6. Quick Fixes include checking to make sure the paper cassette trays and paper are installed correctly and the paper alignment guides in the paper tray are properly seated for the correct paper size. If you do find stuck paper, please remove it as gently as possible so that he paper sensors are not damaged. If paper jams are a chronic problem call for service.

Error 14 No EP Cartridge. Check that the toner cartridge is installed and fully seated.

Error 16 Toner Low. Toner cartridge is low on toner. Try gently rocking the cartridge to redistribute the toner. This may buy you a few hundred extra pages. Plan on replacing toner cartridge soon.

Error 18 MIO Not Ready. The printer is not connected to a LAN or the JetDirect Card is defective or not seated correctly.

Error 20 Memory Overflow. Print job has exceeded the memory capacity of the printer. Simplify the print job or install additional memory. Other memory error codes are 21, 24, 25 & 53.

Error 41.3. There is a paper multi-feed or the wrong paper size is being used. Check the paper size and make sure it matches what the printer is configured for.

Error 49 Communication Error. See Error 79.

Error 50. This can be the mother of all quick fixes. The definition of this error is that the fusing assembly is not getting to the correct temperature. This may be solved by turning the printer off for a minimum of 10 min. and then turning back on. If the message clears, you have just saved yourself a service call. If the error persists call 866-489-7220 for service.

Error 51 & 52 Laser Scanner Malfunction. Call 866-489-7220 for service.

Error 57 Improper Motor Function or Failure. In some instances simply replacing the toner cartridge may clear this error.

Errors 79, 80 & 49. These are communication errors. Try deleting the jobs in the print que and turning printer off to clear the print buffer. It may just be a corrupt job. If these errors reappear with certain jobs try upgrading the firmware on the printer.